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Good to know

What are coins for?

Send gifts and shout-outs in lives and voice spaces. What you send with coins you paid for goes to the creator as money. They pay Umego a 10% fee when they withdraw it.

When do they arrive?

Right after EPS confirms the payment, usually in seconds, even if you close this page. They show in Ume Wallet on your phone and on the web.

Can I get my money back?

Coins are for use inside Umego and can’t be turned back into cash. If a payment went wrong, you get a full refund. See the refund policy.

Something went wrong?

If money left your account but the coins didn’t arrive, email mehedi@ng1media.com with the transaction ID from your receipt.